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Bad business

Just spent some time in voice-mail hell with an online service that does everything online except take cancellations. You sign up online, you use their tools online, day-to-day customer service is all online and by e-mail, but when you finally have had enough you have to dig up their phone number and start pressing 1s and 2s to try and get a live human being to acknowledge your existence. Grrrr. Never did get the live human on the line; had to leave a voice mail message telling them why their online service ~~sucked~~ no longer fits my needs. I hope they do their job before the next monthly payment so I won’t have to get Mister Visa involved.

Chuck posted this on Wednesday, August 10, 2005 at 6:48 am. Comments Off

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